Return / Exchange Policy
We must be contacted with 3 days of delivery to process returns or exchanges.
Your items must be returned within 15 days to be eligible for exchange or store credit.
If 15 days have gone by since your purchase, unfortunately we cannot offer you an exchange or store credit.
To be eligible for a return, your item must be unwashed, unworn and unaltered and in the same condition as you received it.
No foul odor, perfume, pet hair, smoke or makeup/deodorant stains will be acceptable.
* Please note, I personally inspect and ship every item that is shipped out.
It must also be in the original packaging/box with tags attached.
Place shoes in their original box, then place in a separate box for mailing. DO NOT AFFIX POSTAGE OR TAPE TO THE ORIGINAL SHOEBOX; THIS NULLS THEIR SALABILITY AND WILL VOID THE RETURN REQUEST.
Sale items, jewelry, undergarments & special orders
Are FINAL SALE; no returns or exchanges will be accepted.
Only regular priced items may be exchanged or store credit issued.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you find a manufacture defect, you must report your findings to us within 48 hours of receipt of your order. NO EXCEPTIONS!
If you need to exchange it for the different size, send us an email at firstname.lastname@example.org and send your item to: PO Box 151, Cozad, NE 69130.
To return your product, you should mail your product to: PO Box 151, Cozad, NE 69130
You will be responsible for paying for return shipping costs; shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please keep this in mind when considering an exchange.
Once an order has been processed, there will be a 15% Restocking Fee to cancel the your order.
If you are returning an item valued $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All packages are typically mailed out First Class. If you would like your items to arrive faster or want insurance in the case of loss, damage, or theft, please upgrade to Priority Shipping at checkout.
Please note that we are not responsible for lost or stolen packages. If you would like insurance on your order, please indicate in the notes section and we will be glad to add the cost to your order. We can also add a Signature Confirmation. Once your order leaves our store, please understand that the responsibility is with the US Postal Service and not with Sweet Water Outfitters. The US Postal Service updates all tracking information and delivery notifications.
Priority Mail is the only option that allows for automatic insurance on your package. You must chose the Priority Mail option and pay for shipping in order to automatically gain this coverage. First Class packages are not insured.
All orders are processed with tracking information provided to customers via email. We cannot be held responsible for lost or stolen packages once it has left the hands of USPS and marked "DELIVERED." If this unfortunate situation arises, first, check with your neighbors. Then, contact your local post office and file a claim.